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Team Leader

Job Description

Duties & Responsibilities

• Develops, implements and monitors Branch Sales & Distribution initiatives so as to maximize profitability.
• Responsible for external networking and relationship building with key door openers.
• Ensures growth in customer numbers, assets, liabilities, and income so as to achieve branch profitability.
• Ensures expansion of customer relationships through cross selling initiatives.
• Ensures business strategies/sales campaigns/marketing initiatives are executed by monitoring sales performance and timelines so that profitability is increased.
• Generates daily, weekly and monthly reports on branch performance and provides recommendations to improve performance.
• Builds collaborative relationships with stakeholders through interactions at branch and community events.
• Responsible for customer relationship management & client service management by promptly resolving queries and complaints.
• Identifies opportunities for new products and services, to address customer needs and untapped customer segments.
• Promote adoption of digital channels by customers.
• Build, maintain and improve efficient service level related operations and processes.
• Ensures conformance of branch staff to processes and procedures so that operational requirements are met
• Determine and ensure adherence to policy, service levels, controls and checks.
• Ensure Risk management practices are enforced
• Management of credit, operational and market risk.
• Responsible for branch staff management through ensuring high quality, trained and motivated staff are selected and retained to support the business objectives.
• Responsible for performance management, including coaching and mentorship of all direct reports, focusing on all aspects of sound people management.
• Manage contracted staff activities.
• Employee leadership, motivation and career planning.
• Employee personal, sales coaching and development training.
• Agree annually, manage and be responsible for all components of the branch budget.

Experience & Qualifications

• Relevant Business Degree or equivalent
• IOBZ Diploma/ International Academy of Retail Banking qualification is a must
• 4+ years of Retail Banking experience, managing a performing branch.
• Excellent knowledge of retail banking products and sales processes across multiple channels as well as good understanding of risk management and procedures.
• Demonstrated ability to lead a sales and service culture environment.
• Demonstrated high levels of technical knowledge related to this role.
• Take responsibility and accountability for completion of tasks.
• Have excellent planning and organizing skills
• Strong communication and interpersonal skills
• Strong presentation & analytical skills
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Leadership qualities - natural leader and team player with strong influencing skills.
• Maturity and credibility.
• Ability to understand and meet customer needs.
• Ability to cross and up sells products and services to customers.
• Excellent interpersonal management and relationship building skills
• High level of market intelligence
• Knowledge of the legal and regulatory issues typical for the country banking system.
• Ability to understand main aspects of a financial institution’s operations, including strategy, product/services design, credit risk management, credit underwriting, collections, etc.
• Good understanding of back office operations, settlements, reconciliations and payments.
• Sound knowledge of digital products and services.