ICT Support Specialist

Job Description

Duties & Responsibilities

• Adheres to change, release, incident and problem management processes and procedures
• Administers accounts and assigns privileges according to user duties in the region
• Assists in installing, configuring, diagnosing, repairing, and upgrading the Authority’s PC hardware, printers and other ICT equipment while ensuring its optimal performance
• Assists the ICT Service Desk Manager to maintain work stations hardware and software, applications, printers and other hardware peripherals
• Configures and administers desktops, printer and remote station networking devices
• Co-ordinates ICT operations for the assigned region
• Participates in implementation of ICT projects across all the stations
• Perform preventive maintenance within the Region under support
• Supports development and implementation of new computer projects and new hardware installations
• System updates, software upgrades and end point rollouts and support across ZIMRA
• Troubleshoots, resolves and or escalates Systems queries to Service Desk Manager for technical support

Qualifications & Experience

• Self-starter with ability to work under pressure and beyond stipulated hours
• Good organisational, people and time management skills.
• Good judgment and problem determination and resolution skills
• Demonstrate a customer-centric, motivated and pro-active approach to work
• Ability to work with minimum supervision
• A team player who is innovative and analytical
• Unquestionable integrity
• Good interpersonal and communication skills
• BSc degree in Computer science, Information Systems or other related field or studying towards an IT degree
• At least five (5) years' experience working in an ICT support environment
• Experience of working with networked computing systems/windows TCP/IT networking experience
• Knowledge of and competence in Microsoft Windows operating system and office suite